![]() |
![]() |
|
Press Releases |
Online Newsletters |
DHL RECEIVES QUEST FOR QUALITY AWARD DHL Global Forwarding is Recognized for its Customer Service; Equipment and Operations
Plantation, Fla. (August 28, 2006) - DHL Global Forwarding, part of the logistics division of DHL, said today that Logistics Management magazine has awarded it with the publication's 2006 "Quest for Quality" award in the category of freight forwarding. In the five areas rated by respondents—qualified buyers of eight categories of transportation and logistics services—DHL Global Forwarding scored highest above the survey average in "customer service," and "equipment and operations." Of the 24 forwarders that were on the original ballot, DHL Global Forwarding had the second highest number of respondents use its services. "We are gratified to receive this prestigious award and to be recognized by service partners that work with us every day," said Hans Toggweiler, President and CEO, North America, DHL Global Forwarding. "We are extremely pleased to score high marks in the 'customer service' category. We take great pride in the quality and consistency of our customer service, and we are happy to see the marketplace respond to our efforts. Our organization is made up of more than 5,000 transportation and logistics professionals the US and Canada – our most important assets. Each one of them should be recognized for their contribution to the success of our customers and our company." In its 23rd year, the Quest for Quality award is widely regarded in the transportation and logistics industry as an important measure of customer satisfaction and customer excellence. Each year, Logistics Management and Reed Research Group, part of Logistics Management's parent company, surveyed readers to obtain their feedback on such provider attributes as on-time performance, information technology, customer service, equipments and operations, and overall value. This year's survey generated 6,300 responses. Other Awards: |
![]()
|
|||||||
|
© 1996-2008. DHL Global Forwarding, North America. All rights reserved. Information subject to change. Use and access of this site is subject to the terms and conditions set out in our legal disclaimer. |
||||||||