Advance Arrangements The shipper or consignee must contact DHL Global Forwarding prior to the tender of the shipment(s). Bill of Lading The documents made out by or on behalf of the shipper that constitute the contract between the shipper and DHL Global Forwarding for the carriage of freight. Assembly / Distribution Service The acceptance of two or more shipment parts from multiple shippers at a single origin airport; the assembly of such parts into one shipment for transportation purposes; and/or the distribution of two or more shipment parts to multiple consignee addresses at a single destination airport. Beyond Delivery (*) Pickup or delivery area (*) in the DHL Global Forwarding Service Guide, indicating additional charge applicable. Business Day / Holidays Business day is defined as 8:00 a.m. to 5:00 p.m. Monday through Friday, excluding Saturdays, Sundays and the following holidays within the U.S. and Puerto Rico: New Year's Day Constitution Day (Puerto Rico) Three Kings Day (Puerto Rico) Labor Day Good Friday (Puerto Rico)   Thanksgiving Memorial Day Christmas Day Independence Day Observance of local holidays may cause delivery delays. Deliveries scheduled on a holiday will be rescheduled for the next business day. Carriage Equivalent to transportation, refers to movement of shipments, including all services and operations of DHL Global Forwarding incidental thereto. Consignment Equivalent to the term "shipment," one or more pieces tendered by one shipper at one time, at one address, and receipted for in one lot, and moving on one Bill of Lading to one consignee at one destination address. Consignee The person or company whose name appears on the Bill of Lading as the party to whom the shipment is to be delivered by the forwarder. Consignor See Shipper. Costume Jewelry Jewelry with a declared value or actual value of less than $100.00 per pound. Delivery Service The transportation of inbound shipments from the airport or the DHL Global Forwarding terminal to the consignee. Forwarder DHL Global Forwarding.

Inside Pickup and Delivery Pickup and delivery at locations other than a loading dock/platform or outside entrance of a building. Legal Holidays Refers to any national, state or local holiday. Oversized Freight Any shipment consisting of an individual piece of unusual shape, or weighing over 250 pounds, or with a dimension exceeding 60 inches. Pickup Service The transportation of outbound shipments from the shipper to the airport or the DHL Global Forwarding terminal. Re-Delivery Service Repeated delivery attempts of shipments that cannot be delivered on the first attempt and is returned to the DHL Global Forwarding terminal. Regular Delivery Service The transportation and delivery of inbound shipments during regularly scheduled trips from the airport or DHL Global Forwarding's terminal to the consignee. Regular Pickup Service The transportation of outbound shipments from the shipper to the airport or DHL Global Forwarding terminal on regularly scheduled trips. Shipment A single consignment, consisting of one or more pieces, moving from one shipper at one time, at one address, and receipted for in one lot, and moving on one Bill of Lading or shipping document to one consignee at one address. Shipper The person or company whose name appears on the Bill of Lading as the party who tenders a shipment to DHL Global Forwarding. Special Pickup and / or Delivery Service The pickup and/or delivery of a shipment: After hours or Saturdays, Sundays and legal holidays Where pickup and/or delivery must be made at a specific time or by appointment only Where a vehicle must be specially dispatched or rerouted at the request of the shipper or consignee Where forwarding schedules require special service to meet service parameters