Applications of Service Guide
Application of Rates & Charges
    Pickup & Delivery Services
    Undeliverable Shipments
    Re-Delivery
    Special Handling Fees
    Terms of Payment
    Collect on Delivery (C.O.D) Service
    C.O.D. Applications
    Restrictions to C.O.D. Service

Applications of Service Guide
Except as otherwise provided herein, this guide is applicable with all DHL Global Forwarding tariffs and subsequent replacements and revisions, and is governed by DHL Global Forwarding Rules Tariff #1.

Except as otherwise proved herein, the guide contains rules, regulations, pickup and delivery points and charges that apply as follows:

The City Served section of this guide names a representative list of cities where pickup and delivery services are provided.

For cities not listed, contact your local DHL Global Forwarding office The pickup and delivery services are also governed by the same rules and regulations that govern the airport-to-airport transportation of the respective shipments, including cubic measurement provisions as provided.

Application of Rates & Charges

Rates and charges are published in United States currency and are payable in lawful currency of the U.S.
Unless otherwise provided, charges will be assessed on the actual, chargeable or minimum weight; whichever is
Charges will be assessed at the rates in effect on the day of acceptance of the shipment by DHL Global Forwarding
In computing charges, fractions of less than one-half cent will be omitted and fractions of one-half cent or more will be considered as one cent
Fractions of pounds will be assessed at the charge for the next higher pound
Dimensional weight charges will be assessed in accordance with DHL Global Forwarding Rules Tariff #1

Pickup & Delivery Services
Pickup and delivery service will be provided at no additional charge, unless designated in this Guide as a Beyond (*) area, or is not listed, and are subject to the following provisions unless otherwise specified:

Special pickup or delivery must be arranged in advance for any shipment defined as Shipments Acceptable Under Special Conditions
Special pickup or delivery service will be provided only on instructions from the shipper (on the waybill or other shipping document) or from the consignee. DHL Global Forwarding must receive such instructions prior to removal of the shipment from the terminal at destination
Additional fees will be charged for special pickup and/or delivery services
Pickup and/or delivery service will not be provided when addresses are not directly accessible to vehicles. Shipments will not be handled beyond loading platforms, shipping rooms or doorways directly accessible to vehicles unless advance arrangements are made and applicable special handling charges assessed
Loading and unloading incidental to pickup and delivery service will not be provided for pieces that cannot be loaded or unloaded by one person (a single piece weighing in excess of 250 lbs.), unless advance arrangements have been made
Special pickup and/or delivery service will be provided only upon advance arrangements
Responsibility for non-observance of conditions relating to shipments which are not acceptable for carriage rests upon the shipper and consignee, who jointly and severally are liable to DHL Global Forwarding for any loss, damage, delay, liability or penalties which may result from any such shipments

Undeliverable Shipments
DHL Global Forwarding will make all reasonable efforts to deliver each shipment to the consignee at the address specified.

If a shipment is undeliverable for any reason, DHL Global Forwarding will notify the shipper to arrange for the shipment's return. The charges associated with the original shipment remain due and payable within 15 days from the invoice date. On receipt of the shipper's instructions, the shipment will be held for pickup, re-delivered or returned to the shipper, and the shipper will be billed for the applicable charges.

If no instructions are received from the shipper within 60 days of the date of shipment, DHL Global Forwarding will dispose of the shipment at public or private sale.

Re-Delivery
DHL Global Forwarding has the option to charge for each re-delivery of a shipment when the initial attempt at delivery cannot be completed. After three (3) attempted deliveries or ten (10) business days from the date of the shipment, whichever occurs first, the shipment will be considered undeliverable (see Undeliverable Shipments).

Special Handling Fees
Additional charges may apply for shipments picked up or delivered at a steamship dock, wharf or pier, private residence, or convention or trade show. Contact your local DHL Global Forwarding office.

Re-Delivery Service:
A shipment which cannot be delivered on the first attempt of delivery to the consignee, will be returned to DHL Global Forwarding's terminal and the consignee notified. Re-delivery will be made only upon request of the consignee or shipper and will be performed by regular delivery service or by special delivery service in accordance with instructions from the consignee or shipper. An additional delivery charge may apply for each subsequent attempted delivery of such shipment

Detention of Vehicle/Waiting Time:
When vehicles are held for loading and/or unloading, an added fee per hour or part thereof per vehicle will be made for all time in excess of 20 minutes. Charges based on time will be computed by multiplying the hourly rate by the time involved
Storage Charge:
At destination, DHL Global Forwarding will store non-hazardous or nonperishable shipments without charge for up to 72 hours from the time of arrival, excluding of Sundays and legal holidays. After 72 hours, DHL Global Forwarding, at its option, may continue to hold such shipment as agent for the shipper or consignee for an additional charge
Two-Man Service:
An additional charge per shipment, in addition to all other applicable charges, will be assessed for pickup or delivery where DHL Global Forwarding requires an additional person to complete pickup or deliver
Liftgate Service:
An additional charge per shipment, in addition to all other applicable charges, will be assessed for pickup or delivery requiring the use of liftgate equipment
Inside Pickup or Delivery:
An additional charge will be assessed for inside pickup or delivery of shipments in excess of 100 pounds

Terms of Payment
Rates and charges published herein and in tariffs governed hereby are stated in United States currency and are payable in lawful currency of the United States.

DHL Global Forwarding is not required to provide credit privileges. The invoice date begins the credit term cycle and payment is due upon receipt of invoice. Failure to keep the account current will result in the account being placed on a "cash only" status. This status may impair the ability to use DHL Global Forwarding's services and have an effect on any discount program. In the event a lawsuit is brought by DHL Global Forwarding to collect charges, the party responsible for DHL Global Forwarding's charges will be liable for all reasonable costs thereof which include, but are not limited to, attorney fees, interest and court costs. Please refer to the DHL Global Forwarding Bill of Lading for Conditions of Contract.

Refunds for overpayment of transportation charges will not be issued to the extent the account is more than 60 days past due, and overpayment will be applied against any invoices that are more than 60 days past due.

Prepaid means charges will be billed to and paid by the shipper
Collect means charges will be billed to and paid by the consignee
Third Party means charges will be billed to and paid by someone other than the shipper or consignee. Note: The shipper is liable for, and will be billed for, all charges and fees, plus all special handling fees, if the consignee or third party refuses to make payment
Cash On Pickup means charges are collected in advance and prior to the shipment moving
F.C.C.O.D. means freight charges will be collected from consignee on delivery

Collect on Delivery (C.O.D.) Service
DHL Global Forwarding offers C.O.D. Service consisting of carriage of goods to the consignee, collection of cash (subject to limitations), cashier's, certified, traveler's or company check or money order made payable to the shipper, and delivery of a check or money order to the shipper of the goods. The shipper of the goods via C.O.D. Service is responsible for specifying the type and amount of the check or money order to be collected on the Shipper's Receipt or shipping document. The full amount of the C.O.D. and all other collect charges is payable in cash (subject to limitations), cashier's, certified, traveler's or company check or money order.

No privileges of examination or trial will be given prior to collection of the C.O.D. No partial collection of the amount of the C.O.D. will be made. No partial delivery of a C.O.D. shipment will be made unless the full amount of the C.O.D. has been collected.

If the consignee cannot be located, or fails or refuses for any reason to pay the C.O.D. amount, the shipment will be treated as an Undeliverable Shipment. Any such shipment which the consignee refuses to accept from DHL Global Forwarding may be stored or disposed of at the shipper's sole risk and expense, and any costs for storage and disposal of such goods may be charged to the shipper's account and shall be recoverable by DHL Global Forwarding.

C.O.D. Applications
Checks (including cashier's, certified, traveler's and company checks) and money orders for the C.O.D. amount will be collected at the shipper's sole risk. DHL Global Forwarding shall have no liability for any loss, including, but not limited to, risk of non-payment and/or forgery.

After collection, the C.O.D. check and money order will be promptly forwarded to the shipper via U.S. mail (certified).

The shipper may arrange release of shipper's C.O.D. amount – the release of the shipper's C.O.D. amount only in the following manner:

By instructions placed on the Shipper's receipt or other shipping documents at the time of acceptance by DHL Global Forwarding
By written order to DHL Global Forwarding at origin

Restrictions to C.O.D. Service
The following restrictions apply to C.O.D. Service:

The maximum C.O.D. amount is $50,000.00 per shipment by cashier's, certified, traveler's or company check
C.O.D. collections in cash will not exceed $1,000.00
C.O.D. service is not available on shipments moving in an Assembly or Distribution Service